Privacy Policy

1. Introduction

Global MedOps Command LLC ("Company," "we," "us," or "our") operates the MilMedSim platform at milmedsim.globalmedopscommand.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

We collect information you provide directly to us, including:

• Account registration information (name, email address)
• Subscription and billing information (processed securely by Stripe; we do not store full card numbers)
• Simulation performance data (decisions made, scores, accuracy rates, session duration)
• AI Tutor conversation history
• Contact form submissions

We also collect certain information automatically, including:

• Log data (IP address, browser type, pages visited, time and date of visits)
• Device information (hardware model, operating system, unique device identifiers)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and manage your subscription
• Personalize your training experience and track performance analytics
• Send administrative communications (receipts, account notices, security alerts)
• Respond to your comments and questions
• Improve the Service through aggregate usage analysis
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

4. Sharing of Information

We may share your information with:

• Service Providers: Third-party vendors who assist in operating the Service (e.g., Stripe for payment processing, cloud hosting providers). These parties are contractually obligated to keep your information confidential.
• Legal Requirements: If required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. You may request deletion of your account and associated data by contacting us at the address below. We will respond within 30 days. Note that some information may be retained as required by law or for legitimate business purposes.

6. Security

We implement industry-standard security measures to protect your information, including TLS encryption for data in transit, hashed password storage, and restricted access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies

We use session cookies to maintain your authenticated state and preference cookies to remember your settings. You may disable cookies through your browser settings; however, some features of the Service may not function properly without them.

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured, machine-readable format)

To exercise any of these rights, please contact us at the address below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the new policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: